Refund policy

Refund Policy

Last Updated: Jul 1st, 2026

Nuluri stands behind our products and the customer experience we provide. We offer a 30-Day Calm Guarantee on a customer's first qualifying order only, giving customers time to try the product as directed and evaluate their experience.

30-Day Calm Guarantee

Customers may request a return within 30 days after receiving their first qualifying order.

To qualify for the 30-Day Calm Guarantee:

  • The request must be submitted within 30 days of delivery
  • The order must be the customer's first qualifying Nuluri order
  • The product must have been used as directed
  • Any additional bottles from a 60-day or 90-day supply must be unopened to be eligible for return
  • Any free gift received with purchase must also be returned to receive the eligible refund amount

The 30-Day Calm Guarantee is limited to the first qualifying order only. It does not apply to repeat orders, subscription renewals, duplicate purchases, additional orders, or orders placed after the first qualifying order.

How to Start a Return

To start a return, please visit our [Return Portal].

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package.

Items sent back to us without first requesting a return through the approved return process will not be accepted.

For return questions, customers may contact us at [SUPPORT@NULURI.COM].

Refund Processing Fee

A $[7] refund processing fee will be deducted from all approved refunds.

This fee helps cover return handling, processing, and operational costs associated with refund requests.

Fee Waiver Exceptions

The $[7] refund processing fee will be waived when the refund is due to a confirmed Nuluri CX or shipping error, including but not limited to:

  • Wrong item shipped
  • Duplicate shipment caused by Nuluri
  • Address or order handling error caused by Nuluri
  • Confirmed carrier or fulfillment issue requiring CX resolution
  • Damaged or melted product confirmed during review
  • Other verified service errors approved by Nuluri CX leadership

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, melted in transit, or if you received the wrong item.

Once reported, we will evaluate the issue and work to make it right. If the issue is confirmed as a Nuluri CX, fulfillment, or shipping error, the $[7] refund processing fee will be waived.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, or gases.

We also do not accept returns on gift cards.

Sale items, promotional items, subscription renewals, repeat orders, and additional purchases after the first qualifying order are not eligible under the 30-Day Calm Guarantee unless otherwise approved by Nuluri or required by law.

Products purchased from a third-party retailer or reseller must be returned through that retailer.

Please contact us at SUPPORT@NULURI.COM if you have questions about your specific item.

Subscription Orders

Customers are responsible for managing their subscription before the next renewal date.

Subscriptions may be skipped, paused, rescheduled, or cancelled at any time through the subscription portal or by contacting SUPPORT@NULURI.COM. We send a reminder email before each renewal.

Subscription renewals are not covered under the 30-Day Calm Guarantee unless the renewal is tied to a confirmed Nuluri CX, fulfillment, or shipping error.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, the refund will be issued to your original payment method, less the $[7] refund processing fee unless the fee is waived due to a confirmed Nuluri CX, fulfillment, or shipping error.

Approved refunds are typically processed within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at SUPPORT@NULURI.COM