Shipping Policy

Last Updated: Jul 1st, 2026

All Nuluri orders ship from our US fulfillment center. Below is what to expect from the moment you order to the moment your gummies arrive.

Order Processing

Orders are processed 1–5 business days before they ship.

Once an order is placed, there is a short window in which changes can be made. After that, the order moves to our fulfillment team and the shipping address cannot be edited and the order cannot be cancelled. If you need to correct an address, email [SUPPORT@NULURI.COM] immediately — the sooner you write, the better the chance we can catch it.

Orders placed on weekends or US holidays begin processing the next business day.

Shipping Methods and Delivery Times

Delivery time = processing time + transit time.

Total US delivery is typically 3–9 business days from the time you order.

*International transit times do not include customs clearance, which can add time we cannot predict or control.

Where We Ship

We currently ship to the continental United States and select international destinations.

We are not able to ship to Alaska or Hawaii at this time. We also cannot ship to PO boxes, APO/FPO addresses, or freight forwarders.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and order weight. [First order subscription orders ship free.]

International Orders, Duties, and Taxes

International orders ship under Delivery Duties Unpaid (DDU) terms. Customs duties, import taxes, and brokerage fees are not included in your order total and are the responsibility of the recipient. These are charged by your country, not by us, and we cannot estimate them in advance.

If a package is refused or abandoned at customs, we are not able to issue a refund for the order or the shipping cost.

Some countries restrict the import of dietary supplements. Please check your local regulations before ordering.

Tracking

You'll receive a confirmation email when your order is placed, and a second email with tracking as soon as your package reaches the carrier.

Tracking can take 24–48 hours to show movement after the label is created. If your tracking hasn't updated in 5 business days, email us.

Delays

Carrier delays, severe weather, and peak seasons can extend delivery beyond the estimates above. These windows are estimates, not guarantees. We'll help you chase anything that's stuck — email [SUPPORT@NULURI.COM] with your order number.

Heat and Weather

Releshi gummies are shipped without temperature control. In hot months, gummies can soften or stick together in transit. This is normal and does not affect the product — refrigerating the bottle for an hour usually restores them.

If your gummies arrive melted together or otherwise unusable, send us a photo within 7 days of delivery and we'll replace them at no cost.

Lost, Stolen, or Damaged Packages

Marked delivered but missing: check with neighbors and your building, then wait 48 hours — carriers occasionally scan early. If it hasn't appeared, contact us and we'll open a carrier investigation.

Lost in transit: if tracking hasn't updated in 7 business days, we'll file a claim and send a replacement.

Damaged on arrival: email a photo within 7 days of delivery and we'll replace it.

We are not responsible for packages delivered to an incorrect address supplied at checkout. Please double-check your address.

Subscription Shipments

Subscription orders process on your renewal date and follow the same timelines above.

We email you before each renewal. You can skip, pause, reschedule, or cancel at any time from your account — just do it before the renewal date, since once an order is accepted for fulfillment it cannot be recalled.

Questions

Email [SUPPORT@NULURI.COM] with your order number.